Yes, every injury should be reported to Company Nurse. CONTACT COMPANY NURSE BEFORE THE EMPLOYEE LEAVES THE JOB SITE. This will provide injury information immediately to Safety and Risk Management personnel on every injury. This is a 24/7 service, including all holidays.
In all life- or limb-threatening situations, call 911 or transport directly to the ER immediately. Call Company Nurse with any information that you have regarding the incident once the situation has stabilized.
We do not diagnose injuries. We perform a triage process that guides the employee to the appropriate level of care for treatment based on the information obtained during the call.
Yes. It is always best to follow the advice of the RN and get treatment sooner rather than later. Minor injuries are often referred to seek treatment within 48-72 hours. If the employee refuses to seek treatment, that will be documented in the incident report.
Yes. Call with the injury information; include if and where the employee was treated. The reports will be forwarded to the Risk Management and/or Human Resources department to alert them of the incident.
No. Company Nurse should be called for work-related injuries only.
Yes, we provide a call confirmation number that associates the employee’s injury to a specific report. This is not the same as the claim number assigned by your workers’ comp carrier.
Company Nurse reports all injuries to your HR/Risk Management and/or workers’ comp insurance carrier via an automated process as directed by the employer.
The protocol is to answer every call – there is no voicemail. Calls are initially answered by an Injury Care Coordinator (ICC). During unexpected high-volume time periods, the ICC will take a contact phone number, and a Nurse will return a call as soon as possible, typically within a few minutes.
No. Company Nurse provides the initial injury triage, offers care advice and initiates the injury reporting process. Your employer is responsible for Workers’ Compensation claims processing and administration.