You Ask, We Answer

Curious about how Company Nurse works? Here you go.

FAQ 2018-01-19T16:36:31+00:00
Should every workplace injury be reported to Company Nurse? 2018-06-15T15:23:06+00:00

Yes, every injury should be called in to Company Nurse. CALL COMPANY NURSE BEFORE THE EMPLOYEE LEAVES THE JOB SITE. The Injury Care Coordinator will start the report and the Registered Nurse will provide triage to the injured employee. This is a 24/7 service, including all holidays.

How should an obvious emergency situation be handled? 2018-06-15T15:23:29+00:00

In all life- or limb-threatening situations, call 911 or transport directly to the ER immediately. Call Company Nurse with any information that you have regarding the incident once the situation has stabilized.

Does Company Nurse diagnose an injury over the telephone? 2018-01-04T18:27:22+00:00

We do not diagnose injuries. We perform a triage process that guides the employee to the appropriate level of care for treatment based on the information obtained during the call.

The employee was referred for treatment. The employee and the supervisor do not think this injury needs to be treated. Should treatment be sought anyway? 2018-06-15T15:16:16+00:00

Yes. If the employee does not feel the injury needs treatment, they can let the nurse know. The nurse will provide self-care advice, when applicable. It is best for the employee to follow the self-care advice from the nurse and get treatment if the nurse advises to do so. Minor injuries are often referred to seek treatment within 48-72 hours. If the employee refuses to seek treatment, that will be documented in the incident report.

The employee does not want to call Company Nurse. Should the supervisor call? 2018-06-15T15:17:01+00:00

Yes. Call with the injury information; include if, where, and when the employee was treated. Include what information you have for the employee and the reports will be forwarded to the risk management and/or human resources departments to alert them of the incident.

Will Company Nurse provide general health care advice? 2018-06-15T15:18:29+00:00

Company Nurse should be called for work-related injuries only.

Will the employee be given some type of reference or call confirmation number? 2018-06-15T15:19:24+00:00

Yes, we provide an Incident ID Number that associates the employee’s injury to a specific report. This is not the same as the claim number assigned by your workers’ comp carrier.

To whom does Company Nurse report injuries? 2018-06-15T15:25:52+00:00

Company Nurse reports all injuries to your risk management and/or human resources departments. If an injury requires treatment, your workers’ comp insurance carrier will be notified.

What happens if the employee is on hold for an extended period of time waiting for a nurse? 2018-06-15T15:21:07+00:00

Calls are initially answered by an Injury Care Coordinator who will start the report process. The protocol is to answer every call in the order in which they are received. If an injured employee hangs up before speaking with an Injury Care Coordinator, a call back would not be made at that point. After the Injury Care Coordinator starts the report and speaks with the employee, they transfer the injured employee to a Registered Nurse. If there is an unexpectedly-high call volume and the injured employee hangs up before speaking with a Registered Nurse, the Registered Nurse will return the call as soon as possible, typically within a few minutes.

Is Company Nurse my Workers’ Comp Insurance? 2018-06-15T15:26:17+00:00

No, Company Nurse provides self-care advice and our skilled Injury Care Coordinators document a report with details of the initial injury that we can provide your employer and/or workers’ comp insurance carrier with. Your employer can provide you with the direct contact information for your workers’ compensation claims processing and administration.