CAREERS

Reports To:  Vice President, Business Development

We are looking for our next Client Manager (CM). Interested? Take a look to see if you’re the right fit:

Why Should You Work with Us?

We are a consistently growing company, but you’ll find we still have a small-business feel. Our culture is fun, positive, and collaborative. As a team, we embrace the following core values:

• Do the right thing
• Go the extra two miles
• Driven to find solutions
• Compassion for everyone
• Work together to work it out

Just a Few of Our Benefits…

• A great culture! Company Nurse was named a 2018 “Top Company to Work for in Arizona.”
• 401K, Vision, Medical, Dental, Life
• 100% Health Insurance Premiums Coverage
• Casual Dress Code
• Fun Environment
• Company-Sponsored Outings and Family Events

The Awesome Work You’ll be Doing:

The CM is the lead relationship manager for Company Nurse, responsible for ensuring that strategic Client needs are identified and addressed, ensuring a high level of Client satisfaction by being proactive toward achieving Client results as a strategic partner.  The CM role includes identifying benchmarks and goals, providing continuous improvement plans, and stewardship. Here’s how:

• You’ll serve as a trusted advisor and main point of contact for identifying and resolving complex Client challenges.
• Provide best-in-class Client service by proactively providing strategic insights.
• Demonstrate a clear understanding of Client’s core structure and business needs and effectively implement plans to meet/exceed those needs.
• Demonstrate understanding of Client requirements as well as the ability to articulate such to internal partners for successful implementation.
• Work with Client to target program goals and objectives, e.g. claims volume and cost reduction, ER usage, reporting lag reduction.
• Provide marketing communication guidance to Client as a means to increase program results.
• Participate in strategic discussions pertaining to the Company goals for profitability and retention of Clients.
• Utilize Injury Summary Report and BI Analytics as consultative tools for guiding and recommending ways to improve results.
• Provide detailed stewardship and program performance reviews with Client at designated intervals.
• Monitor key performance metrics in order to provide and implement improvement plans.
• Demonstrate ability to build trust, collaboration, and support across the organization through open communication to drive results and achieve success.
• Communicate effectively with assigned Account Executives to mutually manage Client program.
• Proactively seek out additional opportunities for business development and program expansion.
• Present partner service opportunities where beneficial to Client.
• Support Sales team efforts and provide feedback to Sales as needed.
• Support/participate in continuous process improvement activities as required.
• Provide Client coverage for other CMs as needed.

What We Need from You:

We have an awesome team, so our standards are high. We’ve listed below the knowledge, skills, and abilities required for this position.

• Demonstrated ability to multi-task and work under pressure with tight deadlines
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook and CRM systems
• Strong attention to detail
• Strong data analysis skills
• Demonstrated superior Client service skills
• Solid presentation and public speaking skills
• Strong interpersonal and written communication skills
• Effective time management
• Strong decision-making skills
• Exceptional problem-solving skills
• The ability to work well in a team environment
• Highly motivated, self-starter who can work independently
• Thrives on variety and can shift directions seamlessly
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions

Time to Impress Us:

We are looking for someone with the right experience:

• Bachelor’s degree or an equivalent combination of education and work experience will be considered.
• 5 years in a Sales, Business Development, or Client Management Role.
• Workers’ Comp or Insurance industry experience a plus.

Supervisory Responsibilities:

• This job requires no supervision of others.

What Else You Should Know:

• Comfortable office environment
• May require long periods of sitting
• High amount of computer usage
• Noise level is minimal
• Position is based at the Company Nurse headquarters in Scottsdale, AZ
• Some travel is required

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

A Bit About Us:

Only one company has focused on delivering real nurse triage for workers’ compensation since 1997. That’s Company Nurse. The name that started it all and continues to perfect the process, taking care of employees, helping workplaces to be more productive, and making businesses more profitable.

Want to learn more? Visit: www.companynurse.com

Company address: 8360 E Via De Ventura L-200, Scottsdale, AZ 85258

Send Resume!

We are looking for a full-time Registered Nurse. Interested? The position is ready to be filled immediately.

Why Should You Work with Us?

We are a consistently growing company, but you’ll find we still have a small-business feel. Our culture is fun, positive, and collaborative. As a team, we embrace the following core values:

• Do the right thing
• Go the extra two miles
• Driven to find solutions
• Compassion for everyone
• Work together to work it out

If this sounds like a good fit for you, keep on reading:

Just a Few of Our Benefits…

• 401K, Vision, Medical, Dental, Life
• 100% Health Insurance Premiums Coverage
• Casual Dress Code
• Fun Environment
• Company-Sponsored Outings and Family Events

The Awesome Work You’ll be Doing:

• You’ll be gathering and triaging workplace injuries.
• Assessing patients via contact center
• Following nursing protocols and identifying patient needs
• Appropriately advising patients of the right level of care.

What We Need from You:

We have an awesome team, so our standards are high. We’ve listed below the knowledge, skills, and abilities required for this position.

• Current AZ & CA RN license (BSN preferred). Must obtain any required out of state license(s) within 6 months from date of hire.
• RN experience in a Contact Center, Ambulatory Care, Inpatient (acute care), or related Clinical Nursing for 2 of the last 4 years.
• Ability to navigate between various software systems on a personal computer w/ an established operating system.
• We love good communication! You must have excellent verbal, written, and interpersonal communication skills.
• Be a “people-person”— We need you to have awesome customer service skills.
• We take privacy seriously—You must follow our confidentiality policies.

Time to Impress Us:

We are looking for someone with extensive experience:

Bachelors of Science in Nursing (BSN), or equivalent from two-year college or technical school + 10 years’ practical experience; Current Registered Nursing license (RN) in Arizona and California; 6 months to 1-year related customer service/call center experience and/or training; or equivalent combination of education and experience.

A Bit About Us:

Only one company has focused on delivering real nurse triage for workers’ compensation since 1997. That’s Company Nurse. The name that started it all and continues to perfect the process, taking care of employees, helping workplaces to be more productive, and making businesses more profitable.

Want to learn more? Visit: www.companynurse.com

Company address: 8360 E Via De Ventura L-200, Scottsdale, AZ 85258

Send Resume!

We are looking for a full-time Registered Nurse Clinical Supervisor. Interested? The position is ready to be filled immediately.

Why Should You Work with Us?

We are a consistently growing company, but you’ll find we still have a small-business feel. Our culture is fun, positive, and collaborative. As a team, we embrace the following core values:

• Do the right thing
• Go the extra two miles
• Driven to find solutions
• Compassion for everyone
• Work together to work it out

If this sounds like a good fit for you, keep on reading:

Just a Few of Our Benefits…

• 401K, Vision, Medical, Dental, Life
• 100% Health Insurance Premiums Coverage
• Casual Dress Code
• Fun Environment
• Company-Sponsored Outings and Family Events

The Awesome Work You’ll be Doing:

You’ll be in charge of gathering and triaging workplace injuries, along with supervising the clinical staff.

• Assessing and triaging patients via contact center, following nursing protocols, identifying patient needs, and appropriately advising patient of the right level of care.
• Facilitating chart review with Chief Medical Officer.
• Monitoring, organizing, and coaching RN team on a day-to-day basis.
• Hiring and training new RN employees.
• Ensuring that the clinical staff members follow their schedules properly, as designed.
• Monitoring RN licensing.
• Establishing department guidelines.
• Evaluating individual RN performance.
• Handling customer complaints, questions, and queries as necessary.

Time to Impress Us:

Our leaders are veterans in their fields—so we are looking for someone with extensive experience:

Bachelors of Science in Nursing (BSN), or equivalent from two-year college or technical school + 10 years’ practical experience; Current Registered Nursing license (RN) in Arizona and California; 6 months to 1-year related customer service/call center experience and/or training; or equivalent combination of education and experience.

A Bit About Us:

Only one company has focused on delivering real nurse triage for workers’ compensation since 1997. That’s Company Nurse. The name that started it all and continues to perfect the process, taking care of employees, helping workplaces to be more productive, and making businesses more profitable.

Want to learn more? Visit: www.companynurse.com

Company address: 8360 E Via De Ventura L-200, Scottsdale, AZ 85258

Why Should You Work with Us?

We are a consistently growing company, but you’ll find we still have a small-business feel. Our culture is fun, positive, and collaborative. As a team, we embrace the following core values:

• Do the right thing
• Go the extra two miles
• Driven to find solutions
• Compassion for everyone
• Work together to work it out

If this sounds like a good fit for you, keep on reading:

Just a Few of Our Benefits…

• 401K, Vision, Medical, Dental, Life
• 100% Health Insurance Premiums Coverage
• Casual Dress Code
• Fun Environment
• Company-Sponsored Outings and Family Events

The Awesome Work You’ll be Doing:

You’ll be answering incoming calls, gathering and verifying demographic information, resolving basic and complex written and verbal member issues.

• Answer incoming calls, gather information using the computer database, and route call appropriately to clinical staff when necessary.
• Process outbound calls to verify computer database facility verifications.
• Excellent interpersonal skills and teamwork awareness.
• Document calls using standard computer software.
• Conduct information gathering calls to assist clinical staff; document results in record.
• Verify demographic information, document in record.
• Ability to handle telephone conversations while typing at a rate of 35 words per minute.
• Multi-tasking, listening, inputting data, navigating through various screens while applying basic customer satisfaction techniques.
• Ability to work a full-time shift between the operating hours of 6 AM to 7 PM M-F and/or based on business needs.

What We Need from You:

We have an awesome team, so we want to make sure our standards are upheld. We’ve listed below the knowledge, skills, and abilities required for this position.

• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Computer Skills: To perform this job successfully, an individual should have knowledge of MS Office (Word, Excel, PowerPoint, Outlook).

Time to Impress Us:

We’re proud of our experienced team—so we are looking for someone with a background that can match:

• Experience in healthcare or medical office environments preferred.
• 2 years incoming call center experience.

What Else You Should Know:

We make sure you’re in a comfortable work environment, one that allows you to do your best:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• A usually moderate noise level.
• Benefits offered at 60 days.
• Work from home offered at 1 year.

A Bit About Us:

Only one company has focused on delivering real nurse triage for workers’ compensation since 1997. That’s Company Nurse. The name that started it all and continues to perfect the process, taking care of employees, helping workplaces to be more productive, and making businesses more profitable.

Want to learn more? Visit: www.companynurse.com

Company address: 8360 E Via De Ventura L-200, Scottsdale, AZ 85258