By Debra Spamer, vice president of business development at Company Nurse LLC

At Company Nurse powered by Lintelio, we are proud to have uniquely diverse clientele. While our clients may vary, they all benefit greatly from our nurse triage hotline program and injury reporting through Lin, the digital virtual assistant, where injured workers can connect with a triage nurse, if needed. Nurse triage allows for quick and efficient injury reporting as well as personalized medical advice from a compassionate professional. No employer is immune to accidents in the workplace, as well as the costs they bring. Nurse triage minimizes the harm caused by such incidents, both to the employee and the bottom line.

It’s important to utilize nurse triage for any industry.

Public Entities and Municipalities

Public entities and municipalities benefit from implementing triage hotline programs for city, county, and state departments. Through a streamlined process, nurse triage improves the performance of their workers’ compensation programs. Using such an efficient program encourages early injury reporting, which reduces unnecessary emergency costs and claims.


Injury triage is beneficial for educational institutions of any and all levels. In the event of an injury sustained by an educational employee, a triage nurse provides care that allows them to get better and back to work as quickly as possible. The nurses’ competent care minimizes the costs that school districts face from absent employees.


Nurse triage is also beneficial for instances when healthcare providers themselves require medical care. Hospitals, senior and long-term care facilities, and other such institutions find that triage keeps their employees out of the ER, communicates to them the proper protocols and instructs them on appropriate self-care.


Retail settings host important interactions between the company and the customer. As such, it is vital to ensure that the environment allows for a positive customer experience. An injury in the retail setting can bring activities to a sudden halt, derailing what might have once been a positive experience for the customer. Using nurse triage to treat injured retail employees will get them quickly back on their feet and ready to serve customers.


Workers in the manufacturing industry often find themselves in hazardous situations, thus they more frequently suffer from workplace injuries. When the responsibility of managing these injuries falls on supervisors, they often send employees to the ER. With nurse triage hotlines in place, employers can be assured that treatment decisions are in the hands of a medical professional who can determine whether or not an ER visit is necessary. Injuries in this industry can be severe; as such, the compassionate care from a nurse will help injured employees to feel more at ease.


The transportation industry, specifically trucking, comes with high risk for injury. However, nurse triage can make the reporting process go much more smoothly. In many instances when a transportation employee is injured on the job, they are mobile but unclear as to where to go for treatment. Triage nurses are thus available to not only find the closest appropriate care, but care that is within the network of the employers. This proper direction of treatment from the nurses allows for employers to save money.


Public utilities workers often come in contact with materials such as sewage, electricity, and gas. These substances bring much potential for dangerous situations. A triage program ensures that employees are provided with proper medical care and treatment options, streamlining the workers’ compensation claim process. In providing such a program, workers will be able to minimize work days missed.


Restaurants, particularly multi-location and franchise groups, are constantly battling workplace injuries. Kitchens are home to potentially dangerous tools and hectic walkways can lead to collisions. In many cases (i.e. minor burns or cuts), triage nurses can guide the injured employee through first-aid procedures, negating the need for serious and expensive medical attention.

Hotels, Resorts, and Entertainment

Hotels and resorts can expect high levels of traffic on a daily basis. When an injury occurs, it is important to have easily accessible medical care to avoid causing chaos in the midst of an already busy environment. Nurse triage allows for employees to have their situation calmly assessed by a professional. Employees can then more quickly return to providing service to their customers.

About Company Nurse

At Company Nurse, we help employers in immediately addressing work-place injuries. We provide medical expertise at the point of injury, so that injured employees are channeled to the most appropriate level of care by qualified and trained nurses. When an injury is identified, we will report it to the necessary parties in order for them to respond effectively. For more information on how you can experience a 20 percent reduction in reported claims and a total claims cost savings of up to 30 percent, contact us today at