Terms and Conditions

Lintelio Terms of Service

Effective Date: July 31, 2024

1. Introduction

Welcome to Lintelio online risk reporting platform offering intake and nurse triage. By using our services, you agree to these Terms of Service ("Terms"). These Terms are a binding agreement between you and Lintelio, LLC, a Nevada limited liability company ("Lintelio", "Company," "we," "us," "our").

2. Business Information

Company Name: Lintelio, LLC

Address: 8360 E Via De Ventura Blvd, Suite L200, Scottsdale, AZ 85258

Contact Information: billing@lintelio.com | (888) 817-9282

Business Registration Number: EIN 81-1176565

3. Services Provided

Lintelio provides state-of-the-art contact center services, technology infrastructure, and business process outsourcing solutions. Our services are designed to enhance efficiency and improve customer experiences. This includes all software, applications, widgets, tools, and functionality made available through the Services, including our platform, help desk system, and related support services.

4. Payment Terms

All payments for services provided by Lintelio are processed securely through Stripe. By using our services, you agree to Stripe’s Terms of Service and Privacy Policy.

5. Pricing

Our pricing for services can be found on your quote or statement of work. All prices are listed in US Dollars and are subject to change. Any changes will be communicated to you prior to your next billing cycle.

6. Refund Policy

If you are not satisfied with our services, you may be eligible for a refund. Please contact our billing department to request a refund: billing@lintelio.com.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Security

We implement a variety of security measures to ensure the safety of your personal information. For more details, please see our Security and Data Protection Policy.

9. User Conduct

By using our services, you agree not to:

• Violate any laws or regulations.
• Infringe on the rights of others.
• Engage in fraudulent or deceptive activities.
• Disrupt the functioning of our website or services.
  
  

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Lintelio and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

11. Dispute Resolution

Any disputes arising out of or related to these Terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the new Terms.

13. Communications and Feedback

When you visit us at https://www.lintelio.com (“Website”) or send e-mails to us, you are communicating with us electronically, and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Any comments, suggestions, feedback, or other assistance intended to help improve the Services (“Feedback”) shall belong exclusively to Company, and you shall not be entitled to receive any payment, royalties, or other compensation therefor, unless agreed otherwise in advance.

14. License and Acceptable Use

Company hereby grants you, subject to this Agreement, a limited non-exclusive, non-sublicensable, non-transferable license to use the Services for your personal use. You may not use the Services other than for your own personal use, or engage in any activity that interferes with or disrupts the Services.

15. Third-Party Applications

The Services may be linked to or integrated with third-party applications, websites, and services, and other tools (“Third Party Applications”) to make available content, products, and/or services to you. These Third Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies.

16. Your Account

You are responsible for maintaining the confidentiality of any account information, including your login and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

17. Service Providers

Company may engage third parties to provide the Services. Such third parties may include data processors such as Amazon Web Services or platforms or other cloud-based services.

18. Disclaimer of Warranty

THE SERVICES AND EVERY ELEMENT THEREOF, INCLUDING WITHOUT LIMITATION THIRD-PARTY CONTENT, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.

19. Limitation of Liability

IN NO EVENT WILL COMPANY, ITS SUPPLIERS, SHAREHOLDERS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY LOST PROFITS, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.

20. Service Limitations and Modifications

Company will make reasonable efforts to keep the Services operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. Company has no obligation to maintain, support, upgrade, or update the Services.

21. Governing Law, Jurisdiction

The validity, construction, and performance of this Agreement shall be governed by and construed in accordance with the laws of the State of Arizona, without reference to choice of law principles.

22. Entire Agreement

This Agreement is a binding contract and constitutes the entire agreement and understanding of the parties.

23. Force Majeure

Company will not be liable for or be considered to be in breach of or default under this Agreement on account of any delay or failure to perform as required by this Agreement as a result of any cause or condition beyond Company’s reasonable control.

24. Defense and Indemnification

You agree to defend, protect, indemnify and hold the Company harmless from and against any actual or threatened third-party claim, or any harm, liabilities, damages, lawsuits, proceedings, costs, and/or expenses arising out of or related to your use or misuse of the Services outside of the intended use.

25. Independent Contractors

The parties to this Agreement are independent contractors, and there is no actual or intended relationship of agency, partnership, joint venture, employment, or franchise between the parties.