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Terms and Conditions

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Lintelio Terms of Service

 

Effective Date: December 10, 2025

 

  1. Introduction

Welcome to Lintelio online risk reporting platform offering intake and nurse triage. By using our services, you agree to these Terms of Service ("Terms"). These Terms are a binding agreement between you and Lintelio, LLC, a Nevada limited liability company ("Lintelio", "Company," "we," "us," "our").

 

  1. Business Information

Company Name: Lintelio, LLC

Address: 8360 E Via De Ventura Blvd, Suite L200, Scottsdale, AZ 85258

Contact Information: billing@lintelio.com | (888) 817-9282

Business Registration Number: EIN 81-1176565

 

  1. Services Provided

Lintelio provides state-of-the-art contact center services, technology infrastructure, and business process outsourcing solutions. Our services include all software, applications, widgets, tools, and functionality made available through the Services, including our platform, help desk system, and related support services.

 

  1. Payment Terms

All payments for services provided by Lintelio are processed securely through Stripe. By using our services, you agree to Stripe’s Terms of Service and Privacy Policy.

 

  1. Pricing

Our pricing for services can be found on your quote or statement of work. All prices are listed in US Dollars and are subject to change. Any changes will be communicated to you prior to your next billing cycle.

 

  1. Refund Policy

If you are not satisfied with our services, you may be eligible for a refund. Please contact our billing department to request a refund: billing@lintelio.com.

 

  1. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

 

  1. Security

We implement a variety of security measures to ensure the safety of your personal information. For more details, please see our Security and Data Protection Policy.

 

8A. Responsible Use of Generative AI and Automated Technologies

Lintelio may use generative artificial intelligence ("GenAI"), machine learning ("ML"), and other automated technologies within the Lintelio Platform to support, enhance, or deliver elements of the Services. These technologies may be used in customer-facing functions (such as virtual agents, automated communications, or call transcription) and backend functions (such as summarization, redaction, analytics, quality assurance, or workflow automation). By using the Services, you authorize Lintelio to use such technologies in a technology-neutral and industry-neutral manner, subject to this Section 8A. Use of GenAI does not alter Lintelio’s obligations under these Terms.

 

8A.1 Transparency, Oversight, and Limitations

  • Where legally required, Lintelio will disclose AI involvement in interactions.
  • Lintelio maintains meaningful human oversight of GenAI outputs and may review, validate, correct, or override AI outputs as appropriate. Lintelio will not rely on fully automated AI for high-stakes decisions that have legal or similarly significant effects on individuals without a human check, where required by law or industry standards.
  • You acknowledge that GenAI is probabilistic and may occasionally generate incomplete, inaccurate, or inappropriate outputs. AI outputs are intended to support, not replace, human judgment, and you are responsible for reviewing any critical or legally significant AI-generated results before relying on them.
  • AI features form part of the Services and are subject to the same warranty disclaimers and limitations of liability set out in the Agreement. Lintelio is not responsible for decisions you or your end users make based solely on unreviewed AI outputs.

 

8A.2 Data Use, Privacy, and Security

  • Client Data processed by AI remains subject to all privacy, confidentiality, and security obligations under these Terms, any applicable DPA, any applicable BAA, and applicable law.
  • All processing of personal data via AI will be limited to what is necessary to perform the Services and will be carried out in accordance with applicable data protection laws.
  • Lintelio will apply industry-standard security controls to Client Data used in AI processes, including encryption at rest and in transit where appropriate, access controls, and vulnerability management. Security incidents affecting AI components will be handled under the Agreement’s security incident procedures.
  • Client Data will not be used to train or improve third-party foundational AI models.
  • Third-party AI providers used by Lintelio must follow contractual data protection standards at least as protective as those binding Lintelio.
  • As between the parties, the Client retains ownership of all data it provides, including data input into AI features ("Input Data"), and of all results generated by AI that are derived from or based on the Client’s Input Data ("AI Output"). Input Data and AI Output are treated as Client Data under the Agreement, including confidentiality obligations. Lintelio retains ownership of its models, algorithms, and the Lintelio Platform.

 

8A.3 Redaction and Minimization of Personal Data

Lintelio observes data minimization principles for any data submitted to GenAI systems. Lintelio will anonymize, pseudonymize, or redact personal identifiers in Client Data before inputting such data into GenAI systems whenever feasible.

If an AI-driven feature does not require personal identifiers (for example, names, social security numbers, or financial details) to function, Lintelio will exclude or mask those details.

Certain Service functions may require processing sensitive personal data, including PHI, within secure AI environments. Accordingly:

(a) Public Models

  • Sensitive personal data, including PHI, government-issued identifiers, or financial information, will not be input into public or consumer-grade AI services where the provider retains rights to use submitted data for model training or cannot provide contractual assurances regarding data confidentiality.
  • Public AI tools may only be used with fully anonymized or non-sensitive data.

(b) Enterprise Models
Lintelio may use enterprise-grade AI models hosted in secure or dedicated cloud environments to process Client Data, including PHI, only if:

  1. Processing is necessary to perform the Services.
  2. The AI provider is bound by a BAA or equivalent contractual data protection agreement where required.
  3. The AI provider is contractually prohibited from using Client Data to train or improve foundational models.

 

8A.4 Third-Party AI Providers

Lintelio may engage third-party AI solutions as authorized sub-processors. These providers are contractually required to:

  • Protect Client Data and restrict its use to providing the contracted AI services for Lintelio and the Client.
  • Implement security and privacy safeguards that meet or exceed Lintelio’s applicable standards.
  • Not use Client Data to train general or external models, or to build profiles on individuals, except as expressly permitted by the Agreement and applicable law.

Lintelio remains responsible for the actions and omissions of its AI sub-processors with respect to Client Data, as if those actions were Lintelio’s own. Lintelio will maintain an up-to-date list of significant AI sub-processors and will make this list available to Client upon reasonable request, subject to commercial confidentiality.

 

8A.5 Client Responsibilities

Clients are responsible for:

  • Reviewing AI outputs before relying on them, especially where outputs may affect legal rights, safety, financial decisions, or other high-impact matters.
  • Ensuring any legally required notices, consents, or authorizations are obtained for individuals whose data they submit to the Services, including where communications are monitored, transcribed, or analyzed by AI.
  • Using AI features in compliance with applicable law, industry-specific regulations, and any internal policies applicable to the Client.
  • Not using the Services in contexts that would require AI to function as a regulated medical device, emergency response system, or other high-risk application without appropriate safeguards and human oversight.

 

8A.6 Prohibited and High-Risk Uses of AI

The Services may not be used for:

  • Unlawful discrimination or profiling, including uses that would violate anti-discrimination or employment laws.
  • Fully automated decision-making that produces legal or similarly significant effects on individuals without appropriate human oversight where such oversight is required by law or is reasonably expected.
  • Processing PHI or other sensitive data in violation of Section 8A.3.
  • Attempts to misuse, circumvent, or compromise AI systems, including adversarial attacks or prompt injection intended to override safety controls.
  • Uses that are unlawful, fraudulent, defamatory, or that infringe third-party rights.
  • Any other use that Lintelio reasonably identifies as incompatible with applicable law, ethical AI practices, or Lintelio’s published acceptable use policies.

If Lintelio reasonably believes that a particular use of an AI feature by Client or its end users violates this Section 8A or applicable law, Lintelio may suspend or restrict the relevant AI feature, and will work with Client in good faith to address the concern.

 

  1. User Conduct

By using our services, you agree not to:

  • Violate any laws or regulations.
  • Infringe on the rights of others.
  • Engage in fraudulent or deceptive activities.
  • Disrupt the functioning of our website or services.

  1. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Lintelio and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

 

  1. Dispute Resolution

Any disputes arising out of or related to these Terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

 

  1. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the new Terms.

 

  1. Communications and Feedback

When you visit us at https://www.lintelio.com (“Website”) or send e-mails to us, you are communicating with us electronically, and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Any comments, suggestions, feedback, or other assistance intended to help improve the Services (“Feedback”) shall belong exclusively to Company, and you shall not be entitled to receive any payment, royalties, or other compensation therefor, unless agreed otherwise in advance.

 

  1. License and Acceptable Use

Company hereby grants you, subject to this Agreement, a limited non-exclusive, non-sublicensable, non-transferable license to use the Services for your personal use. You may not use the Services other than for your own personal use, or engage in any activity that interferes with or disrupts the Services.

 

  1. Third-Party Applications

The Services may be linked to or integrated with third-party applications, websites, and services, and other tools (“Third Party Applications”) to make available content, products, and/or services to you. These Third Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies.

 

  1. Your Account

You are responsible for maintaining the confidentiality of any account information, including your login and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

 

  1. Service Providers

Company may engage third parties to provide the Services. Such third parties may include data processors such as Amazon Web Services or platforms or other cloud-based services.

 

  1. Disclaimer of Warranty

THE SERVICES AND EVERY ELEMENT THEREOF, INCLUDING WITHOUT LIMITATION THIRD-PARTY CONTENT, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.

 

  1. Limitation of Liability

IN NO EVENT WILL COMPANY, ITS SUPPLIERS, SHAREHOLDERS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY LOST PROFITS, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.

 

  1. Service Limitations and Modifications

Company will make reasonable efforts to keep the Services operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. Company has no obligation to maintain, support, upgrade, or update the Services.

 

  1. Governing Law, Jurisdiction

The validity, construction, and performance of this Agreement shall be governed by and construed in accordance with the laws of the State of Arizona, without reference to choice of law principles.

 

  1. Entire Agreement

This Agreement is a binding contract and constitutes the entire agreement and understanding of the parties.

 

  1. Force Majeure

Company will not be liable for or be considered to be in breach of or default under this Agreement on account of any delay or failure to perform as required by this Agreement as a result of any cause or condition beyond Company’s reasonable control.

 

  1. Defense and Indemnification

You agree to defend, protect, indemnify and hold the Company harmless from and against any actual or threatened third-party claim, or any harm, liabilities, damages, lawsuits, proceedings, costs, and/or expenses arising out of or related to your use or misuse of the Services outside of the intended use.

 

  1. Independent Contractors

The parties to this Agreement are independent contractors, and there is no actual or intended relationship of agency, partnership, joint venture, employment, or franchise between the parties.