What You Should Know About Nurse Triage Hotlines

What You Should Know About Nurse Triage HotlinesAs the rise of workers’ compensation costs continue to increase, workplace safety and claim management are critical for the success of any business. With that said, implementing a Nurse Triage Injury Hotline can provide various benefits for those that utilize the system. This innovative solution has allowed insurance companies, third-party administrators, risk pools, employers and public entities to enhance injury management at the front of their claims process. Therefore, let us take a closer look at what you might not know about how these 24/7/365 injury hotlines reduce workers’ compensation claims.

Demand management via telephone.

Nurse Triage hotlines specialize in directing injuries to the appropriate level of care. This way, medical resources are used appropriately while reducing the overall costs of the medical claim. While an employee with minor injuries might wish to seek care at the emergency room, a triage nurse can direct him or her to a more effective solution such as self-care or a clinic. This also means an employee does not have to wait hours to be seen by an ER doctor for minor injuries.

Addressing the issue on the day of injury.

This is the most critical point for exerting influence over the workers’ compensation claim. Immediately after the injury occurs, the triage nurse can direct the employee to the appropriate level of care. In turn, claim costs and outcomes can be better mitigated.

First aid advice.

According to Work Comp Wire, with approximately 20 to 40 percent of incoming calls, a nurse hotline may recommend first aid or self-care guidelines. After speaking with a nurse, many of these employees do not require or request additional medical service. If self-implemented first aid is completed prior to seeing a doctor, this can ultimately improve treatment outcomes, as well. Furthermore, if the injury is deemed “first aid” only, then a workers’ compensation claim is not to be filed.

Outlet for employees.

Showing compassion and care to injured employees often creates a sense of comfort. Given that triage nurses provide an outlet for employees to discuss their injuries, these workers are given a one-on-one, compassionate interaction to listen to their unique medical needs.

At Company Nurse, we help employers in addressing work injuries immediately. We provide medical expertise at the point of injury, so injured employees are channeled to the most appropriate level of care by qualified, compassionate and trained registered nurses. If an injury is identified, we will report it to everyone on the distribution list in order for them to do their respective jobs more efficiently. For information on how you can experience a 20 percent reduction in reported claims, and a total claims cost savings of up to 30 percent, contact us today at (855) 488-5337.

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