How Telephonic Demand Management Can Aid the Workers’ Compensation Process

In an ideal world, no one would ever be injured in the workplace. However, in addition to taking appropriate safety precautions, employers can now telephonically manage and direct the demand for care when a workplace injury occurs. This strategy, also known as nurse hotline injury triage, ensures the most effective use of medical resources; controls medical costs; and matches the severity of an injury to an appropriate disposition for care.

Increasing Convenience

For example, when an injured employee presents at the ER with a minor injury, they often have to wait two hours or longer to be seen, as the more critically ill or injured patients require treatment immediately and typically ahead of them. With a nurse hotline, telephonic demand management channels injured employees to a more appropriate level of service, which improves—not only costs—but also convenience and satisfaction for injured employees.

In the event of an injury that does require proper medical care, the triage – which allows for 24/7 service – helps direct the injured party to a relevant facility and provides said facility with necessary information before the patient’s arrival. This will save time for the patient and facility and prevent unnecessary emergency room visits.

Reducing Client Costs

According to the American College of Physicians, demand management can lead to savings ranging from hundreds to thousands of dollars for employers and employees each year. The demand management functions of a telephonic triage system reduce costs in two major areas: it reduces the number of unnecessary admissions and also decreases the amount of redundant tests occurring in their emergency department. This demonstrates how financially beneficial nurse triage is: a nurse hotline will prevent unwarranted claims while providing organized resolution to necessary claims.

About Company Nurse

At Company Nurse, we help employers in addressing work injuries immediately. We provide medical expertise at the point of injury, so injured employees are channeled to the most appropriate level of care by qualified and trained nurses. If an injury is identified, we will report it to everyone on the distribution list in order for them to do their respective jobs efficiently. For more information on how you can experience a 20 percent reduction in reported claims, and a total claims cost savings of up to 30 percent, contact us today at (855) 488-5337.

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